Introduction Reinventing success The staffCoaching model Investing in the real resources It all comes down to winning Getting results is all about you Understanding your role as coach Cultivate the 10 values of a successful staffcoach Case study Case study analysis What you value impacts your team Exercise: tracing your personal values history Exercise analysis Five insights of high-performance coaches Case study Analysis Summary Chapter quiz The five-step Coaching is a performance process Steps in the staffcoach model to maximize potential Know your employees character and capabilities: four effective techniques Review insights: combine and consider Your staffcoaching style Analysis of your preferences and tendencies Six pitfalls to your staffcoaching success Case study Case analysis Ten tools to ensure team results Case study Case study analysis Summary Chapter quiz The coaching role: inspiring and motivating The caoching role Some caution for the coach Steps for effective coaching interactions Common activities for the coach What to expect when you're doing it right Case study Case analysis Summary Chapter quiz The mentoring role: instruction by examle A process with productive purpose Ten tips for mentors The six ways people think Style analysis questions The three key phases of successful mentoring Exercise The outcome of effective mentoring The treasure of mentoring Summary Chapter quiz The counselor role: confrontation and correction Opportunities to counsel Four keys to effective counseling Guidelines for counseling The philosophy of confrontation: a positive approach to negative events The five-step confrontation process Eight ways to eliminate unsatisfactory behavior Counseling evaluation exercise Ten essentials for face-to-face counseling Case study Case analysis Five steps to modifying behavior Behavior modification exercise Ask questions that get the answers you need Exercise: creating open-ended alternatives The results of effective counseling Exercise: does counseling work for your team? Summary Chapter quiz Intehrating the individual and the team Group vs. team Instill team vision Recognize the potential for team trouble Case study Case analysis Commitment and mutual support A checklist for responding to team troubles "Look before you leap" checklist Focus the team with shared priorities Exercise Right thinking about team purpose Summary Chapter quiz Managing within the staffcoaching model Doing or developing A story about managing Exercise Exercise analysis Delegating and the staffcoaching role Exercise Exercise analysis Personality and your coaching role Hurdles to performing your coaching role Exercise Four points for managing within the staffcoaching model Exercise: applying the four "P's" Exercise analysis Five ways to quiet complaints Team collaboration Summary Chapter quiz So what and who cares The coach attitude Exercise Exercise analysis Exercise analysis Exercise analysis Exercise analysis Exercise analysis Exercise analysis Attitude and values The key ingredients Tools for your team The wisdom of coaching Exercise Exercise analysis Lasting impact